Answers to common questions.
If you need something we haven't covered, reach out at kim@cvpayvn.com.
What is CVPay?
CVPay is a payment infrastructure platform for businesses operating in Southeast Asia. We provide pay-in and pay-out services across Vietnam and the Philippines — supporting local bank transfers, QR codes, e-wallets, and USDT on-chain settlement — through a single unified API, with regulatory licensing anchored in Singapore.
Which countries do you cover?
We support local payment acceptance across our growing network of markets, with on-chain USDT settlement available to any wallet worldwide. Contact us to discuss coverage for your region.
What payment methods do you support?
Bank transfers, QR code payments, and e-wallets across our supported markets, plus USDT deposits on TRC20, BEP20, and Solana. Coverage details are available on request.
How is CVPay regulated?
CVPay is operated by Fast and Safe Remittance Pte. Ltd., which holds a Major Payment Institution licence under Singapore's Payment Services Act 2019 and is regulated by the Monetary Authority of Singapore (MAS). The entry is public on the MAS Financial Institutions Directory; details on the Compliance page.
Do you hold industry certifications?
Fast and Safe Remittance Pte. Ltd., the company behind CVPay, holds a Major Payment Institution licence in Singapore under the PSA 2019, and CVPay applies GDPR-aligned data handling practices. For security documentation, contact kim@cvpayvn.com.
How long does integration take?
Integration timing depends on the review and your implementation. Confirm the schedule with our team; sandbox and production access are separate.
Do you offer a test environment?
Yes. A production-parity test environment is available to merchants during onboarding. Contact us to get access.
How does pricing work?
Pricing is per-transaction and market-dependent. Enterprise contracts are custom. Reach out to kim@cvpayvn.com for a quote.
How are payment disputes handled?
Disputed transactions are reviewed by our operations team. We work with the relevant payment channel to investigate and resolve disputes. Details of the dispute process are set out in your merchant agreement.
Can I hold multi-currency balances?
Yes. Your merchant account holds VND, PHP and USDT balances side by side. Convert between them at a quoted rate that is locked for a defined window.
What's the uptime SLA?
We target high availability across API and dashboard endpoints. Specific SLA commitments are documented in your merchant agreement.
How do I get support?
Merchants reach us directly on Telegram, with email at kim@cvpayvn.com for anything that needs a written record. Larger accounts get a named contact for technical questions.
What currency will I receive settlements in?
You can settle to a local bank account in VND or PHP, or receive USDT directly to any crypto wallet on TRC20, BEP20, or Solana. The choice is yours — configure per your business preference.
What is the onboarding process?
Submit your merchant application and KYB documents, receive sandbox credentials after review, and prepare your integration for production review.
Do you support batch payouts?
Yes. You can trigger bulk disbursements via our API in a single call, or use the merchant portal to initiate batch payouts manually. Both methods support real-time status tracking and reconciliation exports.
Start accepting payments today.
Create an account and go live, or talk to our team about your requirements.