Answers to common questions.
If you need something we haven't covered, reach out at kim@cvpayvn.com.
What is CVPay?+
CVPay is a payment infrastructure platform for businesses operating in Southeast Asia. We provide pay-in and pay-out services across Vietnam and the Philippines — supporting local bank transfers, QR codes, e-wallets, and USDT on-chain settlement — through a single unified API, with regulatory licensing anchored in Singapore.
Which countries do you cover?+
We support local payment acceptance across our growing network of markets, with on-chain USDT settlement available to any wallet worldwide. Contact us to discuss coverage for your region.
What payment methods do you support?+
Bank transfers, ATM deposits, and QR code payments across our supported markets, plus USDT deposits on TRC20, BEP20, and Solana. Coverage details are available on request.
How is CVPay regulated?+
CVPay operates as a licensed payment institution in Singapore under the Payment Services Act 2019, regulated by the Monetary Authority of Singapore (MAS). Additional details on the Compliance page.
Do you hold industry certifications?+
CVPay holds a payment institution licence in Singapore under the PSA 2019 and applies GDPR-aligned data handling practices. For security documentation, contact kim@cvpayvn.com.
How long does integration take?+
Merchants using our hosted checkout or payment links can go live within days. Custom REST API integrations are typically completed within one to two weeks. Our team is available throughout to support your integration.
Do you offer a test environment?+
Yes. A production-parity test environment is available to merchants during onboarding. Contact us to get access.
How does pricing work?+
Pricing is per-transaction and market-dependent. Enterprise contracts are custom. Reach out to kim@cvpayvn.com for a quote.
How are payment disputes handled?+
Disputed transactions are reviewed by our operations team. We work with the relevant payment channel to investigate and resolve disputes. Details of the dispute process are set out in your merchant agreement.
Can I hold multi-currency balances?+
Yes. Our multi-currency ledger supports multiple currencies. On-us transfers across the network settle instantly with no FX. Convert at market or lock a rate for a defined window.
What's the uptime SLA?+
We target high availability across API and dashboard endpoints. Specific SLA commitments are documented in your merchant agreement.
How do I get support?+
Merchants have 24/7 access to support through the dashboard and kim@cvpayvn.com. Enterprise accounts include a dedicated technical account manager.
What currency will I receive settlements in?+
You can settle to a local bank account in VND or PHP, or receive USDT directly to any crypto wallet on TRC20, BEP20, or Solana. The choice is yours — configure per your business preference.
What is the onboarding process?+
Onboarding follows five steps: (1) Submit your merchant application and KYB documents. (2) A brief discovery call with our team. (3) Sign the merchant agreement. (4) Receive sandbox credentials and complete technical integration. (5) Go-live review — typically within one week of KYB approval.
Do you support batch payouts?+
Yes. You can trigger bulk disbursements via our API in a single call, or use the merchant portal to initiate batch payouts manually. Both methods support real-time status tracking and reconciliation exports.
Start accepting payments today.
Create an account and go live, or talk to our team about your requirements.